Workin for the man

So work has been exhausting with the long hours and emotionally trying phone calls. We have to tally every call we make as a call and then tally the number of people in each household, where we place them, etc. Today I added up my tallies from the past 5 days and I realized that in those 5 days I made 102 calls, affected 103 people in 43 families. I helped 2 families find apartments and signed 15 people up for mobile homes. That made me feel a little better about what I am doing.

I also had this crazy thing happen today where someone who was answering phones transferred a call to me that she said was mine. The woman on the phone was asking for Sarah, but after much confusion on my part, I realized it was another Sarah's case who was out of the office today. By the time I realized this though, it was too far into the conversation for me to admit to the woman that it wasn't my case and I had never heard of her before. Basically her issue was that the mobile unit she was getting was being sent to the wrong address. She said she was so frustrated because she was so close to getting a unit and this thing tripped up the whole process. I said I would work on it. She called me back a few times during the day with new information and I had to call her back a couple times. On the last call I had with her she stopped me as we were saying goodbye and said that she wanted to tell me that she really appreciated what I was doing for her. She said I was the first person she had talked to who had actually helped her and she really commended the work I was doing. That one little comment made the whole day of craziness worth it.